Privacy Policy

Osman’s Optical respects your privacy. This policy explains what personal information we collect through this website, why, and what your rights are under the Protection of Personal Information Act (POPIA). Please ask your branch or email us if anything is unclear.

What we collect

• When you book an eye test: your name, phone number, email address (optional), the branch, the type of visit and the time you asked for, your medical aid scheme if you choose it, who the test is for and anything you write in the message box.
• When you pre-order eyewear or send a message: the details you type into that form.
• The branch you choose as “My branch”, stored in a cookie on your device so the site can show its hours.
• If you tap Near me, your browser shares your location with the page only to find the nearest branch. It is not sent to us or stored.

Why we use it

Only to arrange and confirm your visit, answer your message or manage your pre-order, and to contact you about that request. Your booking goes to the branch you chose. We do not sell your information or use it for marketing without your permission.

How long we keep it

Website requests are kept for as long as needed to deal with them and for our records, after which they are deleted. Clinical records made at your eye test are kept by the branch as health professionals are required to.

Your rights

You may ask to see the personal information we hold about you, ask us to correct or delete it, or object to how it is used. You may also complain to the Information Regulator of South Africa. Contact us at info@osmansoptical.co.za.

Cookies and analytics

The site uses a cookie to remember your branch, and may use analytics and advertising measurement (such as Google Analytics or the Meta Pixel) to understand how the site is used. You can clear or block cookies in your browser.